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Outpatient FAQ

Frequently Asked Questions About Outpatient Services

What are the ages that UMCH Family Services sees?

UMCH Family Services serves children from 4 to 18 years of age.

How does a child or adolescent get seen for counseling?

Visit our Referral Page and make a connection today.

What information is needed to request services?

Have your insurance payer information handy. Often the Intake Staff can verify the Medicaid information while you are on the phone. We are happy to call your insurance company to get all the information you need on co-pays and deductibles.

What happens when we come in for an appointment?

The first appointment takes about 1 ½ hours. During this appointment admission paperwork is completed, including consents, HIPAA and client rights forms. The clinician will then gather background information; including the reason the family is seeking supportive services. This helps determine the diagnosis and best course of treatment, just as your physician would do when you see them.

What happens once we have the initial meeting?

The clinician, along with the parent/guardian and child, will develop a treatment plan. This treatment plan will outline the goals, steps to reaching the goals, frequency and types of service. Everyone will sign the plan to show agreement.

As a parent/guardian, what do I need to do?

You are a vital part of the team! It is important to have regular contact with the service provider. Parent or guardian participation occurs in several ways and depends on the child and family’s needs. We believe that children get healthier when the most important people in their lives are involved. That way everyone is a part of the solution.

How will I know when counseling is over?

The desired goals are identified at the beginning of treatment and progress is reviewed periodically throughout the process. We also use a tool called Ohio Scales to measure a child’s functioning and problem areas and their changes during treatment. Parent/caregivers’ input and clinician’s assessment of progress are considered when ending counseling services. Counseling can resume should the need arise in the future.